Frequently asked questions

We don't accept returns unless the product is damaged or not as described. We ensure that we don't ship damaged items, but if something goes wrong during shipping or there's an error on our part, we'll make it right. Just email kyle@inthepinestcg.com and we'll sort it out ASAP. Refunds and cancellations are allowed before shipping, but there's a 3% cancellation fee to cover the non-refundable payment processor fee. 🛠️

Unless otherwise noted, orders generally ship within 1 business day of payment. Any exception to this policy will be noted on the main page and in the policy sections, as well as in this FAQ.

We ship all our products from Washington, USA, and currently, we only ship within the USA using USPS. If tracking information is available, we'll provide it for your order. Any changes to this policy will be noted on our main site page. 📦✈️

Nope! Since all our products ship from Washington, USA, you won't have to worry about any tariffs. Shop away! 🛒

Contact kyle@inthepinestcg.com (kyle@inthepinestcg.com)for questions about a potential or past order.